Refund policy
At MoFit Activewear LLC, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help with our straightforward return and refund policy:
1. Returns
We accept returns on unworn, unwashed, and undamaged items with all original tags and packaging intact. To be eligible for a return, please initiate the return process within 30 days from the date of delivery. After this period, unfortunately, we can't offer you a refund or exchange.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at mofitactivewear@gmail.com or 314-650-8816 to request a return authorization.
- Provide your order number and details regarding the item(s) you wish to return.
- Once your return is authorized, we will provide you with a return shipping label (if applicable) and further instructions on how to return your item(s).
3. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product. We recommend using a trackable shipping service and obtaining shipping insurance to ensure the safe return of your item(s).
4. Refunds
Upon receipt and inspection of your returned item(s), we will process your refund promptly. Refunds will be issued to the original method of payment used for the purchase. Please note that shipping charges are non-refundable, and a restocking fee may apply in certain circumstances.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. Exchanges are subject to product availability.
6. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.
7. Non-Returnable Items
Certain items are not eligible for return, including final sale items, gift cards, and personalized/customized products.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team at mofitactivewear@gmail.com or 314-650-8816.
Thank you for choosing MoFit Activewear LLC. We appreciate your business and are committed to providing you with the best possible shopping experience.